What is Parlae and how does it work?
Parlae is an AI-powered voice agent platform built for healthcare clinics. It answers patient phone calls 24/7, handles appointment scheduling, answers common questions, and integrates directly with your practice management system. You simply forward your phone line to Parlae and the AI handles the rest.
How long does it take to set up Parlae?
Most clinics are up and running within 15 minutes. Our setup wizard walks you through connecting your practice management system, customizing your AI agent's voice and personality, and forwarding your phone line. No technical expertise is required.
Which practice management systems does Parlae integrate with?
Parlae integrates with most major practice management systems used in Canada, including Dentitek, ABELDent, Tracker, ClearDent, and more. If you don't see your PMS listed, contact us — we offer custom integrations and have a robust API.
Can Parlae handle calls in both English and French?
Yes. Parlae supports multilingual conversations and can seamlessly switch between English and French during the same call. This is especially important for clinics in Quebec serving a bilingual patient base.
Is Parlae compliant with healthcare privacy regulations?
Absolutely. Parlae is built with healthcare data security as a top priority. We are HIPAA-compliant and use bank-level encryption for all data in transit and at rest. Patient information is never shared or used for training purposes.
What happens if the AI can't handle a call?
If Parlae encounters a situation it cannot resolve — such as an emergency or a complex clinical question — it seamlessly transfers the call to your staff with a brief summary of the conversation. You stay in control at all times.
Do you offer a free trial?
Yes, we offer a free trial so you can see Parlae in action with your own clinic. During the trial, you'll have access to all features including PMS integration, call handling, and analytics. No credit card required to start.
Can I cancel or change my plan at any time?
Yes. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.
